HR manager with 10+ years across recruitment, employee relations, and people operations. Supported a 350-person organisation, cut time-to-hire 30%, and lifted employee retention from 81% to 91%.
HR Manager — Lakeside Group
2019 – Present
Birmingham, UK
- Reduced average time-to-hire from 45 to 31 days by restructuring the recruitment pipeline.
- Raised 12-month employee retention from 81% to 91% through a revamped onboarding programme.
- Managed HR operations for 350 employees across 3 sites with full compliance.
- Rolled out a performance-review framework adopted org-wide within one cycle.
- Resolved 60+ employee-relations cases with no escalations to litigation.
- Negotiated benefits renewals that held costs flat while improving coverage.
HR Officer — Crestline Retail
2016 – 2019
Birmingham, UK
- Managed end-to-end recruitment for 60+ hires per year.
- Administered payroll and benefits for 200 employees.
- Advised line managers on disciplinary and grievance procedures.
BA Human Resource Management — Aston University
2012 – 2015
- CIPD Level 7 — Chartered Member